Shipping, Returns and Refunds
Our freight charges as designed to be as simple and fair as possible for you.
All orders will have a fixed price/flat shipping charge. This means you pay one simple price no matter how many boxes you have in your order, how heavy or big your items are, or how many items you purchase.
The shipping charge for your order will be calculated based on your delivery address and the relevant cost applied based on our three shipping zones – Auckland, North Island (excluding Auckland) or South Island.
All shipping charges stated are for tracked couriers and are GST inclusive. There are no additional charges for rural delivery.
If you’re anything like us you will be itching to get your brew on after you place an order.
We aim to ship all orders received within working hours on the same day or next business day depending on the current demand and the time of day your order is received. For orders received outside of business hours we aim to ship orders on the next business day.
We’ll send you a notification once your order has been shipped so you know it’s on the way.
We only use reputable couriers with nationwide delivery networks to make sure your order gets to you as quickly and securely as possible.
These are the delivery times we aim for:
These are the target delivery times provided by our carriers, but please note there are no guarantees. Delays or extended delivery times can be expected in peak seasonal periods like Christmas or as a result of unexpected events like global pandemics.
We only offer standard delivery services. Saturday delivery, or delivery after hours is unavailable with our service.
Making sure your brewing supplies reach you safely and securely is important. We use tracked delivery services so you can check on your order once the parcel leaves our warehouse.
We’ll send you the tracking code once the order has been shipped.
We’re Kiwi as bro.
You have to be in the land of the long white cloud if you want us to send you an order. If that doesn’t make sense it probably means we don’t ship to your location but feel free to check with us by emailing email@example.com.
Returns and Refunds
We recommend that customers thoroughly inspect goods upon receipt and before removing any attached tags or disposing of any original packaging.
The Item is damaged or defective, incomplete, or I have received an incorrect item
If there is any defect in the product on receipt, then we may at our discretion replace or repair the product, or provide you with a refund in accordance with the Consumer Guarantees Act (1993). You must notify us within two (2) days of receipt of your order in writing to firstname.lastname@example.org, with a photo of the product, the order number and a description of the issue.
If we elect to repair or replace the product, we may at our sole discretion ask you to return the original product to our warehouse or dispose of the original product. If we ask you to return the product we will ask you to package the product suitably for freight purposes. We will facilitate shipping and be responsible for any charges incurred.
The item wasn’t what I was expecting or I’ve changed my mind
We hope you will be happy with your purchase from www.homebrewrepublic.co.nz. If you are not completely satisfied, you must notify us within two (2) days of receipt of your order in writing to www.homebrewrepublic.co.nz and return your purchase to our warehouse within ten (10) business days of the purchase date.
Any costs incurred to return the product including packaging and freight are the responsibility of the customer.
Once we have received the goods and ascertained that they, and their packaging are still in a condition that they can be resold for their full original retail price, you will receive a credit to the user account which the goods were purchased through. We will not issue a payment refund.
There is no exchange for sale items, unless faulty.
We will not accept any goods (inclusive of packaging) that have been used, altered, damaged or have their labels removed.
There is a problem with a (non-consumable) product I purchased and it’s within a manufacturers warranty period
All (non-consumable) products that we sell are covered under warranty for 12-months from the original date of purchase.
We only sell quality products and hope they serve you well for years to come. But if something goes wrong within the warranty period we’re here to help. All you have to do is notify us in writing to www.homebrewrepublic.co.nz with a photo of the product, the order number and a description of the issue.
We may at our sole discretion ask you to return the product to our warehouse. The customer will be reponsible for the process of returning the product inclusive of any effort or costs incurred. Once we have received and assessed your product, if we confirm it is a warranty issue, we will issue a credit to the value of our standard freight charges based on the address the original product was shipped to.
We may at our sole discretion replace or repair the product, or provide you with a refund in accordance with the Consumer Guarantees Act (1993).
Have we missed anything?
We’re the first to admit we drink our own home brew. If we missed anything, or you’re not quite clear on anything above, reach out to us by emailing email@example.com or calling us on our toll free number.
We like to think we’re good people and we’re always happy to chat.