Shipping, Returns and Refunds

We recommend that customers thoroughly inspect goods upon receipt and before removing any attached tags or disposing of any original packaging. 

The Item is damaged or defective, incomplete, or I have received an incorrect item

If there is any defect in the product on receipt, then we may at our discretion replace or repair the product, or provide you with a refund in accordance with the Consumer Guarantees Act (1993). You must notify us within two (2) days of receipt of your order in writing to brew@homebrewrepublic.co.nz, with a photo of the product, the order number and a description of the issue. 

If we elect to repair or replace the product, we may at our sole discretion ask you to return the original product to our warehouse or  dispose of the original product. If we ask you to return the product we will ask you to package the product suitably for freight purposes. We will facilitate shipping and be responsible for any charges incurred. 

The item wasn’t what I was expecting or I’ve changed my mind

We hope you will be happy with your purchase from www.homebrewrepublic.co.nz. 

For non-consumable equipment or hardware items only, If you are not completely satisfied, you must notify us within two (2) days of receipt of your order in writing to www.homebrewrepublic.co.nz and return your purchase to our warehouse within ten (10) business days of the purchase date. 

Any costs incurred to return the product including packaging and freight are the responsibility of the customer. 

Returned items must be in their original condition, including all packaging, and be fit for resale at the full original retail price. Once we verify the condition of the returned items, a credit will be issued to the account used for the purchase. Please note, we do not provide cash refunds.

There is no exchange for sale items, unless faulty. 

We will not accept any goods (inclusive of packaging) that have been used, altered, damaged or have their labels removed. 

We do not accept returns for consumable items, due to safety and quality concerns. Unless required by law no refunds or credits will be issued for consumable items once they have been purchased. 

There is a problem with a (non-consumable) product I purchased and it’s within a manufacturers warranty period

All (non-consumable) products that we sell are covered under warranty for 12-months from the original date of purchase. 

We only sell quality products and hope they serve you well for years to come. But if something goes wrong within the warranty period we’re here to help. All you have to do is notify us in writing to www.homebrewrepublic.co.nz with a photo of the product, the order number and a description of the issue.

We may at our sole discretion ask you to return the product to our warehouse. The customer will be reponsible for the process of returning the product inclusive of any effort or costs incurred. Once we have received and assessed your product, if we confirm it is a warranty issue, we will issue a credit to the value of our standard freight charges based on the address the original product was shipped to. 

We may at our sole discretion replace or repair the product, or provide you with a refund in accordance with the Consumer Guarantees Act (1993).